Is the parking lot monitored?
Yes, the car park has a CCTV system, monitored by both the building security staff and the National Operations Centre.

Is the parking lot guarded?
All our car parks are supervised. The car park is equipped with a monitoring system.

What hours is the car park open?
The car park is open 24 hours a day, 7 days a week.

Where can I find information on parking charges?
The parking tariffs are on display in front of the entrance to the parking lot as well as on automatic pay machines, located at the staircase from the Piękna Street entrance and by the exit ramp. You can also check the tariffs here.

How can I get to the parking lot?
Car access is from Krucza Street. Driving from Aleje Jerozolimskie towards Piękna St., turn right into a drive just behind the Masovian Office. Entrance and exit by foot is from Piękna Street – you will find a dedicated, marked staircase, leading to all levels of the car park.

What can I do if my money is stuck in the pay machine?
Please report it via the intercom located on the automatic pay machine. You will be given instructions what to do.

Can disabled people park for free?
There are no special purpose spaces in the parking lot.

What is the maximum vehicle height allowed in the parking lot?
The maximum permissible height is 2.0 m.

Are electric car charging stations available in the car park?
Yes, there are 6 places to charge electric cars in the car park.
Cars are charged via the EloCity application available for download in the App Store or Google Play. Complaints, payments, settlements, invoices, comprehensive service are carried out by EloCity. All technical information is available at the EloCity number: +48 22 290 79 92 or by e-mail: support@elo.city The price valid from 02/10/2023 is PLN 1.80 gross per kWh (previously 1.50 gross). We encourage you to check the prices at our charging stations each time via the EloCity application, as they may change.

Can LPG vehicles use the car park?
No, it is not allowed to park vehicles equipped with LPG installations in this parking lot.

What should I do if I lose my parking ticket?
There are dedicated intercom buttons on the automatic pay machines and columns. Should you lose your ticket, press one of them to connect to the car park staff and receive further instructions.

What are the long-term parking tariffs?
There are various tariffs available in the car park, tailored to the needs of various drivers. You can find more details in the Tariffs.

How can I pay for parking?
You can pay the fees at the auto pay machine, with cash or card. If you hold the Pcard+ card, check the terms and conditions in the card regulations available on the Pcard+ website.

Where and when do I pay for parking?
Before leaving the car park, go with your ticket to the automatic pay machine, located at the staircase by the Piękna Street entrance or at the exit ramp. After paying, you will still have 15 minutes to leave the car park. Pcard+ holders pass their card at the column by the boom barrier.

How can I get or modify a long-term parking plan?
You can order it via our website. Just fill out the form – we will reply as soon as possible. To change your existing plan, write to: abonamenty@interparking.com , providing basic data and specifying which car park the change concerns.

How can I receive a receipt after paying?
You can receive a receipt only when paying at the automatic pay machine. Select the appropriate button when paying for your ticket. If you forget about it and drive away, we will not able to issue the receipt for the service.

Do you issue invoices for parking?
If you want to receive an invoice, a receipt is necessary. Please send a scan of it to bok@interparking.com along with the information on what details we should issue the invoice.

Can I park free of charge?
Parking without charges is not an option.

Can I park for less?
Our car park accepts Pcard+ cards, which entitle you to an additional discount. To order the card and enjoy the discounts, visit www.pcard.pl and order your card today. Any additional information about the program can be found on this dedicated website.

Can you reserve a parking space?
Yes, parking spaces can be booked online. Book space.

I have booked my parking space. What’s next?
Upon arrival, a QR code from the booking confirmation received by e-mail (printed or downloaded to your smartphone) should be put below the QR reader at the bottom of the entrance column. If the booking is recognized, the system will automatically issue a ticket for you. You DO NOT NEED to press any button to receive the ticket. Drive in. Please keep the issued ticket to exit.

I needed to extend my time in the parking lot. What should you do?
If the booked time has been exceeded, first go to the automatic pay machine and insert your ticket. You will be able to pay any outstanding amount for parking at regular rates. After the payment, you can leave the parking lot by placing the ticket in the exit column.

Is there any service staff in the car park?
In case of technical problems please contact the service via the intercom provided. Buttons are located on entry and exit columns as well as on automatic pay machines. Should you have additional questions, please call or write. Contact details can be found here